Dear Sunset Music Festival fans,

We apologize for the cancellation of day two (Sunday, May 27) of Sunset Music Festival. Due to the day two cancellation, the following refund policy is now active:

  • 50% of the ticket face value will be refunded for those who purchased 2-Day GA or 2-Day VIP Tickets.
  • The entire ticket face value of Sunday Only tickets will be fully refunded.
  • Cashless top-ups will be refunded.
  • Unclaimed merch items (hats, water bottles, etc) will be refunded at face value.
  • 50% of the face value of a two-day locker will be refunded.
  • Saturday Only tickets will not be refunded.
  • Tickets from any third-party sites/locations will have special procedures listed below.
  • These sites include Gold Star, Fevo, Findor, Groupon, Bands in Town, Yelp.
  • No refunds for complimentary tickets (including donations) or contest tickets will be issued.
  • Face value is defined as the purchase price of the ticket, minus fees, discounts and shipping.

Refunds for purchased tickets will occur automatically at point of purchase, with the following conditions:

Online Tickets

Paylogic has started processing refunds. The refund amount will be automatically refunded to the account used to pay for the order. Refunds will occur automatically. No further action is required. Refunds will begin issuing in mid-June. The refunds will take some time to appear on your credit card statement, depending on your credit card. Please allow three weeks for processing. After processing, it can take up to 5 business days for the refund amount to be visible in your account. If you have not received your refund by July 1, 2018, please contact us by filling out this contact form.

Travel Packages

Due to the cancellation of SMF 2018 Day-two, you will receive a refund for the face value of the ticket portion of your travel package (50% of 2-Day GA, 50% of 2-Day VIP or 100% of Sunday-Only GA/VIP).

Hotel reservations are non-refundable, re-booking for a later date is subject to approval by the hotel. To make a such requests, please send your original receipt at steven@traveler.co.com. If applicable, and if your credit card travel insurance policy permits, it is recommended to request a claim for a trip interruption.

Ticket refunds will occur automatically. No further action is required. Refunds will begin issuing in mid-June. The refunds will take some time to appear on your credit card statement, depending on your credit card. Please allow three weeks for processing. If you do not see funds in your account by July 1, please contact us at support@smftampa.com.

On-Site Purchases

For two-day tickets or two-day lockers purchased on site, please fill out a refund request at: http://SMFtampa.com/refund

A photocopy of the patron’s ID will be required to cross-check their name. For tickets, a photo of their wristband is also required. The deadline for submission is July 1, 2018.

Cashless Top-Up Refunds

Credit and Debit Card top up refunds have already initiated! The process is automatic and the money will be refunded back to your card within 10 business days. Wristbands that were topped up with cash require a manual refund form, which is now available in your cashless account. For any questions regarding your cashless account refund, please email support@smftampa.com.

Instructions to complete my manual refund form (cash only):

  • STEP 1 – Create Your Account: Click on the “Register Your Wristband” button to be redirected to the registration page. Simply enter your personal details and click “Register.”
  • STEP 2 – Login to Your Account: An “Activation” link will be sent to the email address you used for registration. Once you activate your account, login and click the “Wristbands” tab then “I have a wristband” button to link your wristband to your account.
  • STEP 3 – Applying for a Refund: Click the “Refund” tab from the top menu. From here you will be required to fill out the “Manual Refund Form” in order to have your unspent funds refunded back to your bank account.

Third Party Tickets

Official SMF tickets purchased from third-party sites (Groupon, Gold Star, Fevo, Findor, Bands in Town, and Yelp) will be refunded by the specifications of the above refund policy, but directly from the third-party site. Refunds will occur automatically. No further action is required. Refunds will begin issuing in mid-June. The refunds will take some time to appear on your credit card statement, depending on your credit card. Please allow three weeks for processing. If you do not see funds in your account by July 1, please contact us at support@SMFtampa.com. Please note, we are unable to refund any unofficial tickets that have been purchased through resellers (e.g. Ebay or Craigslist).

Frequently Asked Questions

What do I need to do in order to obtain my refund?

Paylogic will automatically execute the refunds. No further action is required from your side.

What will be refunded?

The face price of tickets at the following rates:

  • 50% of the ticket face value will be refunded for those who purchased 2-Day GA or 2-Day VIP Tickets.
  • The entire ticket face value of Sunday Only tickets will be fully refunded.
  • Cashless top-ups will be refunded.
  • Unclaimed merch items (hats, water bottles, etc) will be refunded at face value.
  • 50% of the face value of a two-day locker will be refunded.
  • Face value is defined as the purchase price of the ticket, minus fees, discounts and shipping.

Will additional costs (hotel, flights, transfers etc.) be refunded?

No, travel and other expenses will not be refunded.

When can I expect to receive the refund?

Paylogic has started processing refunds. The refund amount will be automatically refunded to the account used to pay for the order. Refunds will occur automatically. No further action is required. Refunds will begin issuing in mid-June. The refunds will take some time to appear on your credit card statement, depending on your credit card. Please allow three weeks for processing. After processing, it can take up to 5 business days for the refund amount to be visible in your account. If you have not received your refund by July 1, 2018, please contact us by filling out this contact form.

How will the refund appear on my bank account?

The refund will be shown under the descriptor ‘Paylogic’ rather than Sunset Music Festival.

I bought my ticket(s) through a reseller / unofficial sales channel, how will I get my refund?

Please note that Paylogic will ONLY issue refunds to the original buyers of the tickets that were sold directly through the Paylogic ticketing system. In case you ordered ticket(s) through a reseller or unofficial sales channel, you will have to contact this party directly.

Could you refund the amount to another person?

No, we are only authorized and able to refund the money to the original buyer, also referred to as the main buyer.

I ordered tickets with a payment plan. How does the refund procedure work?

If you purchased tickets with a Payment Plan, your installments paid until this point will be refunded. Please note that each installment paid will be refunded separately to the account used to pay for the installment. This means that in case you used three different accounts to pay for three different installments, each account will receive the exact amount paid from that account.

What if I have not received my refund by July 1, 2018?

In case you have not received your refund, please first check all different accounts and contact your bank. The refund can be found under the name ‘Paylogic USA INC’ rather than Sunset Music Festival. If you are sure no refund was credited to your account, please contact Paylogic from the email address used to place the order. Mention your order number. You can contact us by filling out this contact form.

Why was day two of the event canceled?

SMF didn’t cancel the event. The decision was made by the Tampa Sports Authority (SMF’s venue), in conjunction with local police and fire. If you have any questions regarding the cancellation, please visit the official website of Sunset Music Festival website. For questions regarding your refund, you can contact us by filling out this contact form.

For any additional questions, you can contact us by filling out this contact form.