All credit left unredeemed by Friday, June 11 will be refunded in accordance with the terms below.
Credit Card & Debit Card
Leftover funds on your account purchased online or on-site at the event using a credit card or debit card will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.
Leftover funds on your account purchased on-site at the event using cash will require you to complete a Manual Refund in your online account page (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.
- All refunds are subject to a $5.00 refund processing fee.
- Unspent Bonus credits will not be refunded and cannot be used to pay for the $5.00 refund processing fee.
- Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.
- The deadline to apply for a manual refund is June 11.
Still have questions or troubleshooting issues?
Please e-mail firstname.lastname@example.org and provide the following information:
- Full registered name
- Wristband number(s)
- What action you are trying to take (Manual refund, etc.)
- Where the problem appears (e-mail, login screen, external payment site, etc.)
- What the exact error message is
- Transaction number (if applicable)