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WRISTBANDS

This year’s event is fully cashless! You’ll be able to buy anything you need with just your wristband.

WHERE IS THE BOX OFFICE/TICKET LOCATED?

  • Early Check-in // The Westin Tampa Bay
  • 7627 W Courtney Campbell Causeway, Tampa, FL 33607
  • Wednesday, May 22: 12pm to 8pm
  • Thursday, May 23: 12pm to 8pm
  • Friday, May 24: 12pm to 8pm
  • Saturday May 25: 8am to 12pm
  • Sunset Music Festival Box Office
  • Sunset Music Festival box office is open 2pm-Midnight, Saturday, May 26, & Sunday, May 27.
  • The box office is located next to the main gate.

  • I PURCHASED MY TICKETS BEFORE 11:59PM FRIDAY, MAY 10 BUT HAVEN’T RECEIVED MY WRISTBAND IN THE MAIL YET. WHO SHOULD I CONTACT?

  • Wristbands will ship in batches beginning in early May and should be received by Tuesday, May 21st. If it is past Tuesday, May 21st, please email (info@seetickets.us) with your ticket order number, purchaser full name and mailing address.

WHEN WILL I RECEIVE MY WRISTBAND?

U.S. Orders

For those who purchase tickets by 11:59pm on Friday, May 10th, you will receive your wristbands in the mail by Saturday May 18. As each order is fulfilled, an email will be sent with your USPS tracking number (U.S. orders only). Once you receive your wristband, register it and create your cashless account online before you arrive to the event.

For those who purchase tickets after 11:59pm on  Friday, May 10th, bring your photo ID & order confirmation to the Box Office OR early check-in to pickup your wristband.

If you have not received your USPS tracking number or wristband by Saturday, May 18, please email (help@seetickets.us) with the following information:

  • Ticket order number
  • Purchaser full name
  • Mailing address
International Orders

All international orders will be available for pick up at the Box Office OR early check-in. Please bring your order confirmation & photo ID.

All international orders will be available for pick up at the Box Office OR early check-in. Please bring your order confirmation & photo ID.

FAQ

  • I PURCHASED MY TICKETS BEFORE 11:59PM FRIDAY, MAY 10 BUT HAVEN’T RECEIVED MY WRISTBAND IN THE MAIL YET. WHO SHOULD I CONTACT?

    Wristbands will ship in batches beginning in early May and should be received by Tuesday, May 21st. If it is past Tuesday, May 21st, please email (info@seetickets.us) with your ticket order number, purchaser full name and mailing address.

  • I LOST MY WRISTBAND/NEVER RECEIVED IT IN THE MAIL! HOW DO I GET A REPLACEMENT?

    Please visit the Box Office/Ticket Swap onsite for a replacement pass. Make sure you bring your order confirmation as well as your photo ID. If you are not the original purchaser, you will need to bring a copy of the ID of the order you are picking up.

  • THE ORDER THAT WAS SHIPPED TO ME IS MISSING WRISTBANDS/DIFFERENT THAN WHAT I PURCHASED. WHAT SHOULD I DO?

    Wristbands are shipped by order, meaning that if you purchased tickets at different times, they will be shipped to you separately. Wristbands are fulfilled and shipped in batches, so you may not receive all of your orders on the same day. If by Tuesday, May 21st, you have not received all of your orders, or the order your received was incorrect, please email (info@seetickets.us) with the following information:

    • Purchaser full name
    • Mailing address
    • Ticket order number (of not received or incorrect order)
    • Expected order items
    • Shipped order items (please include the 16-digit UID)
  • I NEED TO CHANGE MY ADDRESS. WHO SHOULD I CONTACT?

    All address changes must be made before 11:59pm EST on May 1. After this, we will be unable to make any address changes. However, you can request to pick up your order at the Box Office/Ticket Swap by emailing (info@seetickets.us).

  • I NEED TO CHANGE/ADD TO MY ORDER. WHO SHOULD I CONTACT?

    All orders are non-transferable and non-refundable. However, if you have questions about what you purchased, please email: (info@seetickets.us). To buy additional passes, please visit our website.

  • MY BUDDY AND I PURCHASED OUR TICKETS THE SAME DAY. THEY RECEIVED THEIR WRISTBAND, BUT I HAVE NOT RECEIVED MINE YET. SHOULD I BE WORRIED?

    Not to worry! Wristbands are fulfilled and shipped in batches. If your order is being shipped within the U.S., you will receive a USPS tracking number once your pass has been mailed. If you purchased your tickets by 11:59pm on May 10, but have not received your USPS tracking number or your wristband by Tuesday, May 21st, please email (info@seetickets.us) with the following information:

    • Ticket order number
    • Purchaser full name
    • Mailing address
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