Wristband Registration

We're excited to announce the return of our handy dandy cashless payment technology, giving you the power to use your festival wristband as a digital wallet. Scan your official SMF arm candy to pay for food, drinks, merch - anything under the Sunset!

Register Wristband

Quick Points

  • Wristbands will be mailed to you prior to the event.
  • Once your wristband ships, you'll receive a tracking email.
  • If you are purchasing tickets on behalf of friends, you will receive all wristbands.
  • Orders placed outside the United States will NOT be shipped and will only be available for early off-site pickup and on-site pickup.
  • Orders placed after Friday, May 14th at 11:59 PM will NOT be shipped and will only be available for early off-site pickup and on-site pickup.

Register, Top-Up, Tap

Step 1: Register Your Account!
Visit the festival wristband portal to register your wristband and top-up your account!

Step 2: Top-Up SMF Dollars!
For every $100 you deposited before Saturday, May 29th at 2:00 PM ET, you'll earn $10 FREE as a bonus once spending your initial deposit.

Step 3: Wear Wristband!
Attach to your right wrist. Not too tight, not too loose. Valid for entire weekend - don't take it off!

Step 4: Tap and Go!
It's that easy. Your wristband is your ticket and your wallet!

FREE MONEY!

Set yourself up for a bonus, you deserve it! There is no limit to how much you can earn!

For every $100 you deposit before Saturday, May 29th at 2:00 PM ET, you'll earn $10 FREE as a bonus once spending your initial deposit.

Each $10 bonus requires a $100 single transaction top-up, and each deposit must be spent before the bonus $10 can be spent. Bonus credits are non-refundable and cannot be used for the refund processing fee.

Wristband Pickup

All wristbands purchased by Friday, May 14th at 11:59 PM will be shipped in advance to the address provided at the time of purchase. If you ordered your entire crew's tickets, all the wristbands will arrive at your address. Orders are fulfilled by your postal carrier. Mail fulfillment occurs in waves and begins at the end of April.

Upon shipment, you'll receive a tracking email. If you don't receive your wristband right away, it's because they ship in waves at the beginning of May. If you purchase a festival ticket after the cut-off date or placed an international order, visit the "Ticket Swap / Wristband Pickup" tent at the main entrance. Please bring a valid photo ID and your ticket order.

Off-Site Pickup

Missed the shipping deadline for your wristband or are you a first-time festie who put your wristband on too tight (no judgment)? No problem!

Get your festival admission sorted early, visit off-site wristband pickup at The Ritz (1503 E 7th Ave, Tampa, FL 33605) with valid photo ID and your ticket order to pick up your wristband on weekdays preceding the event!

Off-Site Hours of Operation

Early wristband pickup is available off-site beginning Wednesday, May 26th continuing through Friday, May 28th.

  • Wednesday, May 26th: 12:00 PM - 8:00 PM
  • Thursday, May 27th: 12:00 PM - 8:00 PM
  • Friday, May 28th: 12:00 PM - 8:00 PM

On-Site Pickup

If you did not receive your wristband by mail or at off-site pickup, please bring a valid photo ID and your ticket order to the on-site "WRISTBAND PICK UP" and "VIP WRISTBAND PICK UP" tent at the main entrance to receive a wristband.

On-Site Hours of Operation

On-Site wristband pickup is available during both days of the festival.

  • Saturday, May 29th: 2:00 PM - 11:00 PM
  • Sunday, May 30th: 2:00 PM - 11:00 PM

Remaining Credit

All credit left unredeemed by Friday, June 11 will be refunded in accordance with the terms below.

Credit Card & Debit Card

Leftover funds on your account purchased online or on-site at the event using a credit card or debit card will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.

Cash

Leftover funds on your account purchased on-site at the event using cash will require you to complete a Manual Refund in your online account page (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.

Additional Terms

  • All refunds are subject to a $5.00 refund processing fee.
  • Unspent Bonus credits will not be refunded and cannot be used to pay for the $5.00 refund processing fee.
  • Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.
  • The deadline to apply for a manual refund is June 11.

Frequently Asked Questions

What is a cashless account?
Think of a cashless account as a pre-paid account and your RFID wristband as the key to that account. The funds you top-up are stored in this account, and each time you tap your wristband to make a purchase, the amount will automatically be deducted from your account balance.

Why is it important to register your wristband?

  • Ability to top-up your account in advance, saving you time from visiting a Top-Up Station at the event.
  • Email notifications of all your top-up and purchase transactions.
  • Tracking of your on-site purchase.
  • Automatic refund after the event (for any leftover credit from online top-ups).
  • Refund requests from cash top-ups onsite must be submitted from a registered account.
  • If you ever lose or break your wristband, customer service will be able to cancel and re-issue you a new wristband and transfer your account balance - but only if you are registered.
  • Contest and prize giveaway opportunities.

Can I link more than one wristband to my cashless account?
Register a new account for each wristband if you want to keep your spending separate. Assign a wristband to each of your buddies and have them each create a new account with their wristband numbers.

Individual versus Shared Cashless Accounts: linking only one wristband to a cashless account for individual spending.

Shared Cashless Account: linking two or more wristbands to your cashless account to allow all linked items to make purchases from the same pool of funds. Once a wristband is linked to a cashless account or topped-up, you won't be able to create a new cashless account for that item or add it to another cashless account for shared spending. You will not be able to separate the spending amounts of linked wristbands.

To take advantage of a Shared Cashless Account, make sure you link all wristbands before you top-up.

How do I top-up credit?
There are several ways to top-up your cashless account, but we always recommend topping-up before you arrive:

Before the Festival: Once you've created your cashless account and linked your wristband, you can top-up your account at any time, either from your computer or smartphone.

At the Festival: You can top-up at one of the onsite Top-Up Stations located throughout the event grounds, and trained staff will be on-hand to help you through the process. If you've registered your cashless account, you can top-up at any time right from your smartphone!

How do I make a purchase?
Now that you've topped-up your account, you can make cashless purchases for food, drinks, and merchandise at the event. Once you're at a vendor location:

  • Tap your wristband on the RFID reader.
  • Place your order with the staff.
  • Tap your wristband a second time to confirm your transaction.

The amount will automatically be deducted from your account. It's that easy!

Can I combine the credit of two wristbands?
The only way you can share credit is to have those wristbands as part of a shared account. Wristbands can only be added to a shared account prior to having been topped-up or registered to an individual account.

Can I split the cost of something with a friend?
No, you cannot split payment for an item. Only one wristband can be used to open the transaction, and that same wristband must be used to close and confirm the purchase. This is a security feature to ensure the purchaser is in control of their own spending.

How do I check the balance of my cashless balance?
If your wristband is registered to a cashless account, you can log in and check your balance at any time. Or, simply tap your wristband at any payment point or Customer Service location, and your cashless balance will be visible from the reader.

I froze my wristband by mistake. How do I unfreeze it?
The Freeze feature, which is only available to registered users, allows you to freeze a lost or stolen wristband so no further purchases can be made. You can freeze your wristband from the Wristbands tab of your cashless account and can unfreeze by clicking the button a second time. Or, visit any Customer Service station for assistance.

How do I get a replacement wristband if it's too tight?
If you've created an account online and linked your wristband to it, no worries! Visit Customer Service at the event, and they will deactivate your lost wristband and issue you a new one. Please bring a valid photo ID. Link the new wristband number to your account and continue having a great time -- your money is still in your account if you've previously linked it.

However, if you did NOT create an online account and didn't link your wristband, unfortunately, your remaining credit balance can no longer be retrieved. To get a replacement wristband, visit Customer Service and show proof of your original event ticket purchase along with a valid photo ID. If someone else bought the tickets on your behalf, you would need to bring the original purchaser with you to the kiosk and show proof of purchase along with a valid photo ID. Replacement wristbands will be issued at the discretion of the Customer Service Representative.

To avoid this issue, we strongly recommend you create an account and link your wristbands to that account prior to the event. Treat your wristband the same way you would treat cash! We are not responsible for any funds stolen / missing from your wristband if you lose it.

What is your refund policy for leftover credit?
All credit left unredeemed by the close of the festival on May 30th, 2021, will be refunded in accordance with the terms below:

Credit Card & Debit Card: Leftover funds on your account purchased online or on-site at the event using a credit card or debit card will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.

Cash: Leftover funds on your account purchased on-site at the event using cash will require you to complete a Manual Refund on your online account page (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.

Additional Terms

  • All refunds are subject to a $5.00 refund processing fee.
  • Unspent Bonus credits will not be refunded and cannot be used to pay for the $5.00 refund processing fee.
  • Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.
  • The deadline to apply for a manual refund is June 11, 2021.

Support

If you have further questions or need additional help, please contact wristband support via email at sunset@intellipay.support.

For faster resolution, be sure to include the following information:

  • Full registered name.
  • Wristband number(s).
  • What action you are trying to take (topping up, registering, etc.).
  • Where the problem appears (e-mail, login screen, external payment site, etc.).
  • What the exact error message is.
  • Transaction number (if applicable).

If you have questions on-site at the event, please speak with a representative at Customer Service or a Top-Up Station.